Refund Policy
Last Updated: July 8, 2025
This Refund Policy outlines the terms and conditions under which Coranivolixa ("we," "us," or "our") processes refund requests for our online masterclasses, courses, and educational services. By purchasing any of our services, you acknowledge that you have read, understood, and agree to this policy.
1. General Refund Principles
We are committed to providing high-quality educational content and services. However, we understand that circumstances may arise where a refund request is necessary. This policy is designed to be fair to both our customers and our business operations.
2. Eligibility for Refunds
2.1 Full Refund Eligibility
You may be eligible for a full refund under the following circumstances:
Within 14 Days of Purchase: If you have not accessed more than 20% of the course content or masterclass materials, you may request a full refund within 14 days of your initial purchase date.
Technical Issues: If technical problems on our platform prevent you from accessing purchased content and we are unable to resolve the issue within 5 business days of notification.
Course Cancellation: If we cancel a scheduled live masterclass or course, you will receive a full refund automatically unless you choose to apply the credit toward another offering.
Duplicate Purchase: If you accidentally purchase the same course or masterclass twice, we will refund the duplicate transaction in full.
2.2 Partial Refund Eligibility
Partial refunds may be considered on a case-by-case basis for:
Subscription Services: If you cancel a monthly or annual subscription, you may receive a prorated refund for unused time, minus any promotional discounts received.
Content Access Issues: If significant portions of promised content are unavailable or incomplete at the time of purchase.
2.3 Non-Refundable Situations
Refunds will not be issued in the following cases:
Content Completion: If you have accessed or completed more than 20% of the course materials or masterclass content.
After 14-Day Window: Requests made more than 14 days after the purchase date, except in cases of technical failure on our part.
Change of Mind: General dissatisfaction or change of personal circumstances after substantial content access.
Promotional or Discounted Purchases: Courses or masterclasses purchased at a significant discount (50% or more off regular price) may not be eligible for refund.
Bundled Products: Individual components of bundle purchases cannot be refunded separately; only the entire bundle may be refunded if eligibility criteria are met.
Gift Purchases: Courses purchased as gifts can only be refunded by the original purchaser, not the recipient.
3. Refund Request Process
3.1 How to Request a Refund
To request a refund, you must contact our support team using one of the following methods:
Email: support@coranivolixa.com
Phone: +27825605045
Written Request: 687 Dr Chota Motala Rd, Raisethorpe, Pietermaritzburg, 3201, South Africa
3.2 Required Information
Your refund request must include:
Your full name and email address associated with the purchase
Order number or transaction reference
Date of purchase
Course or masterclass name
Detailed reason for the refund request
Any supporting documentation (for technical issues)
3.3 Processing Timeline
We will review your refund request within 5 business days of receipt. You will receive an email notification regarding the approval or denial of your request. If approved, refunds will be processed within 10 business days and returned to the original payment method used for purchase.
4. Special Circumstances
4.1 Subscription Cancellations
For monthly or annual subscriptions, you may cancel at any time. Upon cancellation:
You will retain access to subscription benefits until the end of your current billing period.
No refund will be issued for the current billing period unless you qualify under Section 2.1.
Future billing will cease immediately upon cancellation confirmation.
4.2 Live Masterclass Sessions
For scheduled live masterclass events:
Refunds are available up to 7 days before the scheduled start date.
Requests made within 7 days of the event may be eligible for credit toward a future masterclass.
No refunds will be issued after the live session has commenced.
Recorded sessions are made available within 48 hours; failure to attend live does not constitute grounds for refund.
4.3 Course Bundles and Packages
Bundle purchases receive special consideration:
The entire bundle must be refunded as a unit; individual courses cannot be separated.
Refund eligibility is determined by the highest percentage of content accessed across all courses in the bundle.
Bundle pricing represents a discount; partial refunds will not reflect individual course pricing.
5. Payment Method Considerations
5.1 Credit Card and Debit Card Refunds
Refunds to credit or debit cards typically appear within 5 to 10 business days after processing, though your financial institution may require additional time.
5.2 Alternative Payment Methods
For purchases made through third-party payment processors or alternative payment methods, refund timing may vary based on the processor's policies. We will initiate the refund promptly, but cannot control external processing times.
5.3 Currency Conversion
If your original purchase involved currency conversion, the refund will be issued in the original transaction currency. Exchange rate fluctuations between purchase and refund dates may result in a different amount in your local currency.
6. Dispute Resolution
6.1 Denied Refund Requests
If your refund request is denied and you believe this decision was made in error, you may:
Submit additional information or documentation supporting your request within 14 days of the denial notification.
Request a review by a senior customer service representative.
We will conduct a secondary review within 7 business days of receiving your appeal.
6.2 Chargeback Policy
We strongly encourage you to contact us directly before initiating a chargeback with your financial institution. Chargebacks:
May result in immediate suspension of your account and access to all purchased content.
Will be contested if we believe the refund request does not meet our policy criteria.
May affect your ability to make future purchases with us.
7. Exceptions and Discretionary Refunds
While we strive to apply this policy consistently, we reserve the right to make exceptions in extraordinary circumstances, including but not limited to:
Medical emergencies with appropriate documentation
Bereavement situations
Natural disasters or force majeure events affecting access
Significant platform failures lasting more than 48 hours
Each exception request will be evaluated individually based on the specific circumstances presented.
8. Course and Content Updates
We continuously improve our courses and masterclasses. If significant updates or additions are made to content you have already purchased:
You will receive access to updated content at no additional charge.
No refunds will be issued due to content updates or improvements.
If content is substantially reduced or removed, affected customers will be notified and may be eligible for partial refunds.
9. Refund Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the revised policy. However, any purchases made before a policy change will be governed by the policy in effect at the time of purchase.
10. Contact Information
For questions about this Refund Policy or to submit a refund request, please contact us:
| support@coranivolixa.com | |
| Phone | +27825605045 |
| Address | 687 Dr Chota Motala Rd, Raisethorpe, Pietermaritzburg, 3201, South Africa |
Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM South African Standard Time. We strive to respond to all inquiries within 24 hours during business days.
11. Consumer Rights
This Refund Policy does not affect any statutory rights you may have as a consumer under applicable consumer protection laws. In cases where local consumer protection regulations provide greater rights than those outlined in this policy, those regulations will take precedence.
By making a purchase with Coranivolixa, you acknowledge that you have read this Refund Policy in its entirety and agree to its terms and conditions.